HELP CENTER

FAQ

Answers about our visa, tour and flight services. Can’t find what you need? Message us directly on WhatsApp.

GENERAL

General

No agency can guarantee approval, as the final decision rests with the destination country’s immigration authority. What we guarantee is that your application is complete, accurate, and submitted correctly — the biggest factor in avoiding rejection.

Yes — Predom Visa and Tours Limited was founded and is operated by a woman entrepreneur based in Lusaka, Zambia.

We aim to respond to every enquiry within 24 hours, and WhatsApp messages are usually answered much faster during business hours.

VISA SERVICES

Visa Services

It depends on the destination — e-visas can take as little as 1–3 working days, while embassy-processed visas may take 1–2 weeks. We’ll tell you the exact timeline for your destination when you reach out.

Typically a valid passport, passport photo, travel itinerary and proof of funds — exact requirements vary by destination and nationality. We send you a specific checklist once you tell us where you’re headed.

Reach out and ask — we regularly process visas for other African countries and can advise even if your destination isn’t listed.

TOURS & SAFARIS

Tours & Safaris

Yes — walking safaris are led by a professional guide alongside an armed park ranger, trained specifically for close encounters with wildlife on foot.

Yes — combinations like Uganda + Rwanda or Kenya + Tanzania are common and easy to arrange since the parks border each other or are a short flight apart.

No — every safari is quoted individually based on your dates, group size and preferences. Request a quote and we’ll respond with a tailored price, usually within 24 hours.

FLIGHTS & TRAVEL

Flights & Travel

We’ll always show you the full cost breakdown in your quote before you commit — no hidden fees added after booking.

For international routes, 4–6 weeks ahead usually gives the best fare options. If your trip involves a visa application, we typically start flight planning once your visa timeline is confirmed.

Yes — this is exactly why we prefer booking your flights alongside your visa application rather than separately. If timelines shift, we adjust with you.

BOOKING & PAYMENT

Booking & Payment

Once you accept a quote, we’ll ask for a deposit or full payment (depending on the service) to confirm your booking with suppliers.
We accept bank transfer and mobile money — details are included on every invoice we send.
It varies by service. Visa fees are non-refundable once submitted; tour and flight cancellation terms depend on how far ahead you cancel and the supplier’s own policy. Full details are in our Terms & Conditions.

Still have a question?

Send us a message and we’ll get back to you directly, usually within 24 hours.